Privacy Policy

Last updated August 14, 2026

This policy explains what SportsIQ ("we") collects when you use the Flag U app and website, why we collect it, who we share it with, and the choices you and your parent or guardian have.

Who we are

Flag U is operated by SportsIQ LLC, 3326 W Lassen Drive, Boise, ID 83703, USA. We are the party responsible for the information described here. You can reach us at info@lab-mgmt.com about anything in this policy.

Information we collect

Account and profile information you give us when you sign up and set up your profile:

• Name, email address, and password
• Username, profile photo, and profile color
• Date of birth, which we use to determine whether you are under 13
• Gender, school grade, playing position, and flag football experience level
• Your general location (city and state) and time zone
• A parent or guardian email address, where the account belongs to a minor

Information created as you use Flag U:

• Lessons started and finished, quiz answers, and practice results
• Workouts completed, time spent, and how you rated the session
• XP, streaks, badges earned, and your position on leaderboards
• Team membership, event RSVPs, friend connections, and kudos you send or receive
• Feedback and bug reports you submit in the app, including the screen you were on

Information collected automatically from your device:

• Device type, operating system version, and browser user agent
• A push notification token, if you allow notifications
• Basic technical logs needed to keep the service running and secure

Device permissions the app may ask for. Each is optional, is only used for the stated purpose, and can be withdrawn in your device settings:

• Camera and photo library, so you can set a profile photo or upload video for coach review.
• Microphone and speech recognition, used for coach review recordings. Audio may be sent to a third-party transcription service, described below.
• Location, used to suggest nearby teams, leagues, and events.

Payment information

Memberships are processed by Stripe. Your card details go directly to Stripe and we never receive or store your full card number. We keep a Stripe customer reference, your plan, subscription status, and renewal date so we know whether your membership is active. Stripe handles that data under its own privacy policy.

How we use information

• To create and run your account and keep you signed in
• To build your training plan and personalize lessons to your position, goals, and level
• To calculate XP, streaks, badges, and leaderboard standings
• To connect you with your team, coach, and friends inside the app
• To take payment and manage your membership
• To send notifications you have asked for, and important service messages
• To fix bugs, keep the service secure, and understand which features get used

We do not sell personal information, and we do not use it for third-party advertising.

Children under 13

Flag U is built for young athletes, and we know some of them are under 13. Where an account belongs to a child under 13, the following applies in addition to everything else in this policy.

• We ask for a parent or guardian email address and seek that parent's verifiable consent before we collect personal information from the child.
• We collect only what is reasonably necessary to provide the training experience. A child is never required to disclose more than is needed to participate.
• We do not show behavioral advertising to children and we do not sell or rent children's information.
• We do not knowingly make a child's personal information publicly available. Leaderboards and team screens display a first name or username and progress, not contact details.
• A parent or guardian may review the personal information we hold about their child, ask us to delete it, and refuse to allow further collection. Email us and we will act on the request.
• If we learn we have collected personal information from a child under 13 without the required parental consent, we delete it.

Parents can contact us at info@lab-mgmt.comto exercise any of these rights. We may need to verify that you are the child's parent or guardian before we act.

Automated processing and AI features

Some Flag U features use third-party artificial intelligence services. Coach review audio and video you submit may be transcribed and summarized. Coaching audio you hear in the app is generated by a text-to-speech service. Training plans and lesson content are generated with the help of AI models. Content you submit for these features is sent to the relevant provider to perform that processing.

We do not use these features to make decisions that have a legal or similarly significant effect on you, and we do not use children's content to train third-party models.

Who we share information with

We share information with service providers who process it on our behalf, under contract, for these purposes:

• Supabase, for our database, sign-in, and file storage
• Vercel, for application hosting
• Stripe, for payments and subscription billing
• OpenAI, Anthropic, Google, and ElevenLabs, for the AI features described above
• Apple and Google, for push notification delivery and app distribution

We also share information with your coach and teammates when you join a team, which is the point of the team features. We may disclose information if legally required, or to protect the safety of a user, particularly a child.

How long we keep it

We keep account and progress information for as long as the account is active. If you close your account or ask us to delete it, we delete or anonymize your personal information, except where we need to keep records for legal, accounting, or fraud-prevention reasons. Billing records are retained as required by law.

Your choices and rights

• Access or correct your profile information from Settings in the app
• Turn notifications on or off in Settings, and revoke camera, microphone, or location permission in your device settings
• Ask us for a copy of your information, or ask us to delete your account, by emailing us
• Cancel your membership at any time from Settings, described in the Membership Agreement

Depending on where you live, you may have additional rights over your information. Contact us and we will honor them where they apply.

Security

Information is transmitted over encrypted connections and stored with access controls that limit who can reach it. No system is perfectly secure, but we work to protect your information and we notify you if a breach affects it in a way that requires it.

Changes to this policy

If we make a material change, we will update the date at the top and, where the change is significant, tell you in the app. For children under 13, we obtain new parental consent where the law requires it before applying a material change to how we use their information.

Contact

Questions, requests, or complaints: info@lab-mgmt.com, or write to us at SportsIQ LLC, 3326 W Lassen Drive, Boise, ID 83703, USA.